Privacy Policy

1. Introduction

Digital Genesis (“we”, “us”, or “our”) is a Pakistan-based digital services company operating from Karachi, Pakistan. We provide professional web development, digital marketing, branding, and software-related services to local and international clients.All operations, management, and service delivery are handled by our Pakistan-based team. Digital Genesis does not operate offices or entities in the United States or any other country.This Privacy Policy applies to www.digitalgenesis.tech and explains how we collect, use, and protect personal information in a lawful and transparent manner.

2. Information We Collect

We collect only the minimum data necessary to provide and improve our Services:

  • Information you provide: Client name, business name, role, email, telephone, postal address, business details, communications, and any files or assets you upload.
  • Automatically collected data: IP address, device and browser identifiers, pages visited, timestamps, usage logs, technical metadata, including approximate geographic location.
  • Cookies & tracking: cookies, pixels, local storage and similar technologies used for session management, analytics, site performance, and user preferences.
  • Third-party sources: limited business or public information from partners, analytics providers, or other services integrated with our operations.

3. Messaging Terms & Conditions

By opting in, you agree to receive informational SMS messages from Digital Genesis, including appointment reminders, service updates, and account notifications.
Message frequency may vary. Message and data rates may apply.
For help, reply HELP or contact us at info@digitalgenesis.tech.
You may opt out at any time by replying STOP to any message.

4. Messaging Privacy Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.
If you wish to stop receiving text messages, you may opt out at any time by replying STOP or by contacting us at info@digitalgenesis.tech

5. How We Use Information

We use personal data to: operate and improve our Services; communicate with clients and prospects; manage accounts and deliver contracted work; personalize user experience; perform analytics and business reporting; detect and prevent abuse or security incidents; and comply with legal obligations.

6. Sharing & Disclosure

We do not sell personal data. We may disclose information to: service providers and vendors who perform functions on our behalf (under confidentiality agreements and data processing agreements (DPAs) where required); legal authorities in response to lawful requests; and potential acquirers in the event of a business transaction. We require third parties to process data only as instructed and to maintain appropriate protections.

7. Cookies & Choices

Cookies help us deliver core functionality, measure performance, and remember preferences. You can control or reject cookies via your browser settings; please note that disabling certain cookies may reduce site functionality.

8. Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes described, to meet legal obligations, and to resolve disputes. This generally means a minimum of 3-7 years, depending on the type of data and applicable law. We maintain administrative, technical, and physical safeguards (including access controls and transmission protections) to protect data. No security system is impenetrable; breaches will be handled in accordance with applicable law.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, update, restrict processing of, or request deletion of your personal data; request portability of certain data; and withdraw consent where processing is based on consent. To exercise your rights, contact us at the address below; we will verify requests and respond in accordance with the law.

10. Children

Our Services are not directed to children under 13 (or the minimum applicable age). We do not knowingly collect personal data from minors; if we become aware of such collection, we will promptly delete the data.

11. Refund Policy

We strive for client satisfaction. Refund eligibility is defined as follows:

  • Fully delivered or downloaded digital products are non-refundable.
  • Services that have been performed or delivered as agreed are not eligible for refund.
  • Promotional, discounted, or final-sale items are not refundable.

If you believe you have a valid reason for a refund, please submit a detailed request to our support team; we will review each request on its merits and respond in good faith.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted with a revised “Effective Date” and, where warranted, a prominent notice. We encourage you to review this Policy periodically.

13. Contact Information

Head Office:
Digital Genesis
L-489, Sector 34/2, Korangi No.3
Karachi, Pakistan
Email: info@digitalgenesis.tech
Phone No: +92-3193090829

Operating Country: Pakistan